Cancellation & Refund Policy

IT Maverick Solutions is a Udyam-registered technology and business compliance firm. All services — including custom software development, mobile app development, GST/ITR filing, company registration, and internship training — are delivered digitally.

Since our services involve significant investment of time, expertise, and resources from the moment of engagement, our cancellation and refund terms are designed to be fair to both parties. We request you to read this policy fully before engaging our services.

You may request cancellation at any time by notifying us in writing via email at rauniyarajeet5487@gmail.com. The following conditions apply:

Cancellations must be communicated with a minimum of 7 calendar days' written notice. Work completed up to the cancellation date will be invoiced accordingly, and remaining deliverables will be handed over upon clearance of dues.

We reserve the right to cancel or suspend a service engagement under the following circumstances:

• Non-payment: If payment is not received within 7 days of the due date, we may suspend work. Beyond 14 days, we may terminate the engagement.
• Client breach of terms: If the client breaches our Terms & Conditions, provides false information, or requests services for unlawful purposes.
• Inability to complete: In rare cases where we genuinely cannot deliver the agreed service due to circumstances within our control, a full or partial refund will be issued promptly.
• Force majeure: Events beyond reasonable control (natural disasters, government orders) may necessitate suspension without a full refund obligation, though we will make every effort to hand over completed work.

Refund eligibility by service type:

• Custom Web / App Development: Advance payment is non-refundable once the project kickoff meeting has occurred. Partial refunds for incomplete milestones may be considered case-by-case.
• GST / ITR Filing: Once submissions have been initiated on government portals (GST, IT portal), no refund is possible as government fees and processing costs are non-recoverable.
• Company / LLP Registration: Government-facing filing fees (MCA, ROC charges) are non-refundable once submitted. Our professional fee may be partially refunded if no filings were made.
• Internship / Training Programs: See the dedicated Internship Policy section below.
• Consultation Sessions: Non-refundable once the session has commenced.

If a refund is applicable, we will process it as follows:

Our internship and training programs have specific cancellation terms owing to the cohort-based nature of delivery:

1. More than 7 days before batch starts: Full refund minus a ₹500 processing fee. Alternatively, defer enrollment to the next batch at no charge.
2. Within 7 days before batch start: No monetary refund. A one-time deferral to the next cohort may be granted on written request.
3. After batch commencement: No refund or deferral is applicable. In exceptional cases (with verifiable documentation), a one-time batch transfer may be granted at our sole discretion.
4. Non-issuance of certificate: Failure to meet attendance or submission requirements does not entitle a participant to a refund.

Compliance services are governed by stricter non-refundable clauses due to the involvement of statutory portals and government timelines:

• Consultation fees are non-refundable once the session has concluded.
• GST Registration / Filing: Once submitted on the GST portal or a GSTR return filed, no refund is possible for government fees. Professional fee may be partially refunded only if filing was never initiated.
• ITR Filing: Once the ITR is submitted and ITR-V acknowledgement generated, the service is complete. No refund is applicable.
• Company Registration: Professional fee is refundable (minus consultation costs) only if the ROC application has not been filed. Once MCA portal submissions are made, no refund is possible.

We strongly advise clients to verify all details before authorizing us to proceed with any government-facing filings.

We are committed to resolving all refund and cancellation disputes amicably. If you feel your request has not been handled fairly, please follow these steps:

1. Write to rauniyarajeet5487@gmail.com with subject "Refund Dispute — [Issue Summary]".
2. We will respond and attempt to resolve the dispute within 15 business days.
3. If no resolution is reached, either party may escalate to the appropriate consumer forum or court of law in India.

All disputes are governed by the laws of the Republic of India and subject to the jurisdiction of courts in India. This policy is subject to our full Terms & Conditions.

For cancellation or refund requests, reach out via any of the following. We typically respond within 2–4 business hours during working days.

• Email: rauniyarajeet5487@gmail.com — use subject "Refund Request"
• WhatsApp: +91 80848 40429
• LinkedIn: IT Maverick Solutions
• Location: India (Udyam-registered business)

Please have your invoice number, payment reference, and project details handy to expedite the resolution process.