Shipping & Exchange Policy

IT Maverick Solutions is a 100% digital services company. We do not sell, ship, or deliver any physical products or goods of any kind. All our services — including custom web and mobile application development, business compliance filings, internship training, and consultations — are entirely digital in nature.

Therefore, this policy does not pertain to the physical shipment, postage, or courier of any product. The term "Shipping" in the context of this page refers to the electronic delivery of digital work products, reports, credentials, and other service outputs.

Depending on the service type, deliverables are provided through the following secure digital channels:

The specific delivery channel for each engagement will be agreed upon during the project kickoff. All delivery channels use access controls to ensure only the authorized client receives the deliverable.

Delivery timelines are agreed upon individually for each project during the scoping phase. General indicative timelines are as follows:

• Custom Website (Landing Page / Brochure): 5–15 business days from kickoff, depending on design complexity and content availability.
• Custom Web Application / Dashboard: 4–12 weeks depending on feature scope, integrations, and client responsiveness.
• Mobile Application (Android / Cross-platform): 6–16 weeks based on complexity, backend requirements, and testing cycles.
• GST Registration: 3–7 business days after receipt of all required documents, subject to government portal processing times.
• ITR Filing: 1–3 business days after receipt of all required financial documents and confirmations from the client.
• Company / LLP Registration: 10–20 business days after document submission, subject to MCA/ROC processing times.
• Consultation Session Report: Delivered within 24–48 hours post-session via email.
• Internship Certificate: Issued within 5 business days of successful program completion and assessment clearance.

Since we deliver digital services and not physical products, the concept of "exchange" applies to deliverable revisions, corrections, and rework. Our revision policy is as follows:

1. Included Revisions: Each project engagement includes a defined number of revision rounds as agreed in the project scope. Minor corrections — such as text edits, color adjustments, or layout tweaks within the agreed design — are included at no additional cost.
2. Scope-based Revisions: Revision requests that fall within the original agreed scope will be addressed in the next sprint or revision cycle without additional charges.
3. Out-of-scope Requests: Changes that represent new features, significantly altered designs, or additions beyond the original scope will be treated as a new requirement and quoted separately.
4. Bug Fixes Post-delivery: Any bugs or defects in the delivered code that were not caused by client-side modifications will be fixed free of charge within a 30-day post-delivery support window.
5. Compliance Amendments: If a government rejection or deficiency notice is received due to an error on our part, we will refile or rectify at no additional professional fee. If the rejection is due to incorrect/incomplete information provided by the client, additional charges may apply.

We are committed to delivering high-quality, professional-grade work. All deliverables from IT Maverick Solutions undergo the following quality checks before delivery:

• Web & App Projects: Cross-browser / cross-device testing, performance checks, and code review before final delivery.
• Compliance Filings: Double verification of all entered data against client-supplied documents before portal submission.
• Design Deliverables: Reviewed against the agreed brief and scope document before sharing with the client.
• Reports & Documentation: Proofread and verified for accuracy before delivery.

If a deliverable does not meet the agreed specifications as outlined in the project scope or service agreement, please notify us within 7 business days of delivery. We will review and address your concern promptly.

Training materials, resources, and access to learning platforms provided during our internship programs are subject to the following:

• All training materials are provided digitally via email, shared drives, or a designated communication group (WhatsApp/Slack).
• Materials are shared progressively throughout the program and are intended for personal use in completing the internship only.
• Participants may not redistribute, publish, or commercially exploit any training content provided by IT Maverick Solutions.
• Access to shared learning resources may be revoked upon program completion or early withdrawal.
• No "exchange" of training modules is permitted — the curriculum is fixed and delivered as a cohort-based structured program.

Documents generated as part of compliance services (e.g., GST certificates, incorporation certificates, ITR acknowledgements) and internship completion certificates are governed by the following policies:

• Government-issued Documents: These documents are issued by the relevant government authority (GSTN, MCA, Income Tax Department) and cannot be "exchanged" or altered by us. Corrections require fresh filings or amendment applications, which may attract additional government fees.
• IT Maverick Solutions-issued Certificates: Internship or project completion certificates can be corrected for name spelling errors or other factual inaccuracies upon written request within 30 days of issuance, at no charge. Requests beyond 30 days may attract a nominal administrative fee.
• Duplicate Certificates: Reissue of a lost or damaged certificate may be requested and will be processed within 5 business days at no additional cost (digital format only).

For any questions regarding your service delivery, revision requests, or this policy, please reach out to us. We typically respond within 2–4 business hours during working days.

• Email: rauniyarajeet5487@gmail.com
• WhatsApp: +91 80848 40429
• LinkedIn: IT Maverick Solutions
• Location: India (Udyam-registered business)

For revision or delivery-related requests, please quote your project name and invoice reference in your communication to help us respond faster.